DAILY WORKFLOW OF A HOTEL OPERATION
Property Walk & Visual Audit - Audited guest and back-of-house areas for hygiene, safety, and ambience.
- Flagged urgent maintenance and housekeeping issues.
Departmental Briefing & Operational Planning - Led daily HOD meetings to review room status, VIPs, and arrivals/departures
- Planned staff deployment and aligned teams with daily targets & events
Engineering & Utility Oversight - Reviewed pending maintenance tickets
- Monitored utilities: electricity, generator, water
Expense Reporting & Cost Monitoring - Monitored daily operational costs and calculated outlet-wise F&B cost percentage.
- Reviewed expenses with HODs and recommended cost-saving measures.
F&B and Banquet Operations Control - Oversaw meal service across F&B & banquets
- Ensured plating, buffet flow & guest satisfaction
Sales & Revenue Monitoring - Reviewed daily sales: Rooms, À la carte, Banquets, In-room Dining
- Tracked MTD & YTD revenue, ARR, BOB & APC for F&B outlets
- Analyzed actuals vs budget/forecast and highlighted variances
Lead Management & Marketing - Managed leads from WedMeGood, WeddingWire, WhatsApp & website
- Maintained real-time lead tracker with follow-ups
- Organized site visits, menu tastings & client meetings
Housekeeping & Guestroom Coordination - Ensured timely room readiness and monitored linen/laundry flow
- Supervised VIP setups, linen quality, and guest requests
Guest Experience & Review Management - Engaged with VIPs, long-stay, and repeat guests for personalized service
- Handled feedback, resolved complaints, and tracked online reviews
Team Supervision & HR Coordination - Monitored staff attendance, grooming, and compliance with SOPs
- Facilitated briefings, on-job training, and resolved minor HR concerns
Daily Reporting to Management - Prepared and submitted DSR covering occupancy, revenue, events, and guest feedback